Thank you for choosing hutedi.shop! We’re delighted with your purchase and hope you’re satisfied with our products. If you’re not satisfied with your purchase, please follow our refund and return policy:
- Return Terms
Return Period: You have 30 days from the date you received your order to request a return.
Item Condition: Returned items must be new, unused, and in their original packaging, with all tags and accessories attached. We cannot accept returns on damaged or used items.
Non-Returnable Items: The following items are not eligible for our return policy:
Promotional or discounted items
Hygienic items that cannot be returned after opening (such as makeup brushes) - Return Process
Submitting a Return Request: To return an item, please contact us via email with your order number and product information. We will provide you with further return instructions and a return address.
Preparing for a Return: Please package the item, along with the original packaging and invoice, securely to prevent damage during shipping.
Mail Returns: Please return the item to our designated address using a tracked mail service. Shipping costs are generally borne by the customer, unless the product is defective or incorrectly shipped. - Refund Processing
Once we receive your return and confirm that it meets the return criteria, we will process a refund back to your original payment method.
Refund processing may take 5-10 business days, depending on your bank or payment provider. - Exchange Policy
If you would like to exchange a product, you may return the item according to the above return process and then place a new order for the new product.
Thank you for choosing hutedi.shop. We sincerely hope you enjoy your shopping experience!